Payments; Refunds, Exchanges & Returns
You acknowledge and agree that SEN reserves the right to charge for access to the Website and use of the Services. All transmissions of payment information between you and the Website are secured with Internet-standard TLS (also known as HTTPS) encryption. We collect your name, address, and payment information to process your order.
When you shop with SEN, we want you to be completely satisfied. If for any reason you are not 100% satisfied, you may be eligible to return the products for a refund. If you received damaged or defective product(s), please contact the Super Easy Nutrition at Customer Support Department immediately. Super Easy Nutrition can replace those products at no charge in lieu of a refund.
To initiate a return please fill out the form to receive your Return Merchandise Authorization (RMA). When contacting us, please have your invoice number available. Super Easy Nutrition reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the Product(s). As a Retail Customer, you have 30 days from the date of purchase to initiate a return of either (a) Your initial order of Product placed, opened or unopened; or (b) Any Product(s) you are trying for the first time, opened or unopened. This applies to any order that you place.
The following items are non-refundable, except as required by law: shipping fees, administration fees, literature and sales aids, seasonal, discounted or promotional items. You are required to return all opened and unopened containers, as applicable, for a refund.
If eligible for a refund, SEN will credit the original form of payment within 30 days of the product being logged as returned by our distribution center.
Product Subscription Plans
SEN may offer product membership or subscription plans that enable you to receive—and be automatically billed for—regular shipments of Product at certain intervals (e.g., once per month), according to the terms of the subscription plan selected by you at the time of purchase. If you chose to enroll in a subscription plan, you understand and agree that, in addition to your first purchase, your credit or debit card on file will be charged for additional membership periods (e.g., once per month) without obtaining further permission or confirmation from you. In other words, subscription plans renew automatically unless cancelled in advance of the next payment period by you. Please pay attention to the payment terms and disclosures provided during the order process for your subscription plan.
Changes and Cancellation. To change or cancel a subscription plan, you may either call us at 800-294-3445 or log into your account. Changes and cancellations must be made at least three (3) days before your credit or debit card is charged for the next payment period.
Changes in Subscription Fees. It may be necessary for SEN to change the fees and charges in effect, including for any subscription plan, and SEN reserves the right, in its sole discretion, to lower your fees or switch your subscription plan to a lower package rate so long as it has the same Products and service level.SEN will not increase rates for your subscription plan without first providing you advanced notice of the increased rates by email and a reasonable opportunity for you to cancel or modify your subscription plan.